Loterías y apuestas

Detection of risk behaviour in gambling

Model for detecting intensive and risky gambling behaviour patterns

In accordance with Royal Decree 176/2023, of 14 March, for the development of safer gambling environments, two models are established for detecting participants with problematic behaviours:

Participants with an INTENSIVE GAMBLING behaviour pattern

Detection model:

A participant with an intensive behaviour pattern is considered to be one who records, during three consecutive weeks, weekly net losses equal to or greater than:

Weekly net loss calculation:

It is calculated from the initial account balance (Lotobolsa) at the start of the week (Monday at 00:00), plus deposits made and prizes obtained during the week, minus bets placed, money withdrawals from the account and the final balance at the end of the week (Sunday at 24:00).

Applicable limitations:

Participants detected with intensive behaviour are prohibited from depositing funds using bank cards (credit/debit). This restriction will be applied within a maximum period of 72 hours after the end of the week in which detection occurred.

Loss of intensive player status

This status will be lost when six consecutive weeks have passed without exceeding the indicated weekly loss limit in any of them.

Communications to players with intensive behaviour

Upon detection of this condition, the participant will be notified in accordance with Article 19 of RD 176/2023, including detailed information about their status. While maintaining intensive player status, they will receive a monthly summary of their gambling activity within the first five days of the following month. This monthly summary will be sent at least until the month following the loss of this status.

When the participant ceases to be classified as an intensive player, they will receive an email notifying them of the situation and the removal of the applied restrictions.

Participants with a RISK GAMBLING behaviour pattern

Detection model:

A participant is considered to have a risk behaviour pattern when, having previously been classified as intensive, they incur during any of the 6 weeks following this initial classification a weekly net loss equal to or greater than:

Weekly net loss calculation:

The calculation of the weekly net loss is identical to that described in the intensive gambling model.

Limitations for participants with risk behaviour:

Loss of risk player status

Risk player status will automatically be lost twelve weeks after notification as a risk player.

Communications to players with risk behaviour.

When the participant is detected with risk behaviour, they will be notified by email, informing them of the suspension of their account and all information established in RD 176/2023.

They will also be informed of the possibility of submitting complaints or claims in accordance with the terms set out in sections 1.c) and 3 of Article 15 of Law 13/2011, of 27 May, available at Contact - Loterías y Apuestas del Estado (loteriasyapuestas.es)

When the participant ceases to have this status, they will likewise receive an email notifying them of the removal of all previously mentioned restrictions.