Loterías y apuestas

MODEL FOR THE DETECTION OF INTENSIVE AND RISKY GAMBLING BEHAVIOUR

In accordance with the provisions of Royal Decree 176/2023, of 14 March, which develops safer gaming environments, it establishes two models for the detection of players with problematic gaming behaviour. For the first model, intensive gambling behaviour, the Royal Decree establishes the requirements to be fulfilled and the second model, risk behaviour, is established by SELAE.

Participants with an INTENSIVE GAMBLING behaviour

Detection model:

An intensive participant is a participant who has incurred weekly net losses equal to or greater than 600 euros per week if the participant is over 25 years of age or 200 euros per week if the participant is 25 years of age or younger, for three consecutive weeks. 

The weekly net loss will be calculated based on the initial balance that the participant had in mind (Lotobolsa) at the beginning of the reference week, plus the charges made and prizes obtained throughout the week, minus the purchases of bets, withdrawals of money from their account, and the final balance at the end of the week.

For the calculation of the week: the week between 00:00 a.m. hours on Monday and 0:00 p.m. hours on Sunday.

Limitations:

Participants with intensive gambling behaviour shall not be able to deposit funds using credit or debit cards. This measure shall be activated within the first 72 hours corresponding to the week following the week in which these participants have acquired the status of participants with intensive gambling behaviour.

Loss of Intensive Player Status

Participants will lose the status of players with intensive gaming behavior when six consecutive weeks have passed without surpassing the previously indicated levels of weekly losses in any of them.

Comunications with the player with intensive behaviour

When a participant is detected to be engaging in intensive gambling behaviour, he/she shall be notified of this status and shall be provided with the information set out in Royal Decree 176/2023.

Likewise, the participant during the time in which he/she meets the condition of intensive player, will receive a monthly summary of activity provided for in article 18 of Royal Decree 176/2023. This summary of activity will be received within the first five days corresponding to the month following the month in which the participant has acquired the condition of intensive behaviour. This monthly summary shall be maintained at least until the month following the month in which he no longer meets this condition.

When the participant loses the status of participant with intensive behaviour, he/she will receive an e-mail indicating this and the removal of all the above-mentioned limitations.

Participants with RISKY GAMBLING behaviour

Detection model:

A participant with risky gambling behaviour is a participant who, having been classified as an intensive participant, has incurred a weekly net loss equal to or greater than 600 euros for participants over 25 years of age or 200 euros for participants under or equal to 25 years of age in any of the following 6 weeks after being classified as an intensive participant.

For the calculation of the week: the week between 00:00 a.m. hours on Monday and 0:00 p.m. hours on Sunday.

The calculation of the weekly net loss is the same as indicated above for intensive gambling behaviour.

Player limitations:

Account suspension

A person who has been categorised as a participant with risky gambling behaviour will have their gaming account temporarily suspended, which will prevent them from playing for 6 weeks.

Restrictions on commercial communications

A person who has been categorised as a participant with risky gambling behaviour will NOT receive marketing communications by email or other equivalent means of communication, including marketing communications about promotional activities.

Limitations on means of payment

Participants engaging in risky gambling behaviour shall not be allowed to deposit funds by any of the established means of payment.

Loss of risk player status

Participants shall lose the status of risky gamblers when six consecutive weeks have elapsed without any further exceeding the weekly loss levels indicated in the Gambling Behavioural Participant Detection Model section.

Communications with the player with risk behaviour

When a participant is detected as engaging in risky gambling behaviour, he/she shall be notified by mail of this status, indicating that his/her account has been suspended, which prevents him/her from participating in gambling activities. They will also be provided with the information set out in Royal Decree 176/2023.

The person classified as engaging in risky behaviour may file the corresponding complaint or claim against this classification under the terms set out in section 1.c) and 3 of article 15 of Law 13/2011, of 27 May 2011 at Contact - Loterías y Apuestas del Estado (loteriasyapuestas.es)

When the participant loses the status of a participant with risk behaviour, he/she will receive an email indicating this and the removal of all the above mentioned limitations.